I suspect that’ll also be the case for many other users.Hi! I’m Lloyd Klarke and I’m part of the Harmony team in Toronto, Canada that makes kick-butt remote controls. And I’ll keep receiving right up until they power down the servers. I know that others won’t feel the same, but I’m content with the value I’ve received. I spent $100 on a Harmony Hub remote eight years ago, and $40 on a used one three or four years ago. Whatever happens, I feel like I’ve gotten my money’s worth. There’s a business case, and it’s a relatively simple cost/benefit analysis to determine whether it’s worth pursuing. Just a question of how much effort is required, and if there’s someone pushing for it (as John Carmack did for the Oculus Quest). They’ve exited the niche universal-remote market, so treating users well would actually be a net positive from a reputational standpoint. It won’t surprise me if they don’t do anything more and eventually turn the servers off, but it costs me nothing to be optimistic about it. It’s a perfectly reasonable business decision. Harmony wasn’t making them money, so they killed the product line. Companies can’t be expected to support legacy products indefinitely, and I think Logitech is being pretty decent about the whole thing. Well yeah, they basically said it’s a matter of time. People would complain if they stated a time frame, so by doing this they allow users to move on and reduce the kick back to a lower number. They will just leave it running and when use drops to a certain point they will kill it. Not going to happen ever, period… A large company with a history of announcing product end of lines, does not spend money without seeing a direct return on that investment. In the meantime, this thread has motivated me to buy a Broadlink RM4 sensor to see how much of my automation I can replicate with it. Mind you, I approach every purchase like that, regardless of what companies say. I wouldn’t shy away from buying a Harmony if you can get a good deal on it, but you have to be comfortable not knowing how long it’ll continue to work. The way I see it, if you really like the Companion remote (and I do), then it’s better to get as much use as you can out of it while you can. I get a lot of use out of mine, including using it to automate an IR-controlled pedestal fan, but I’m definitely an outlier. I agree with Rich that Harmony-style universal remotes are a dying breed as AV systems become simpler and HDMI-CEC improves. Eventually, they’ll also have to consider how much effort they put into maintaining their Android/iOS apps to account for OS updates. My hope is that they’ll eventually push a software update that enables the remotes to continue working without their servers, which would make a lot of long-time users happy. So it’s vague, but still better than saying “we’ll give you two years of support from today”. Even then, I’d guess that they’ll give a lot of warning to users, and not pull the plug overnight. They’ve chosen their words carefully by saying, “as long as customers continue to use them”, which gives them leeway to pull the plug when they see dropoffs and decide that it’s no longer worthwhile keeping the servers on. They no longer manufacture Harmony remotes, but they will continue to support them indefinitely. Logitech do not support the stuff anymore.
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